Cancelation Policy

CANCELLATION, POSTPONEMENT & REFUND POLICY:

Ace East LLC understands that sometimes schedule adjustments are necessary. However, in order to keep the scheduling convenient for all of our clients, the following rules apply:

Any appointment, canceled 2 - 24 hours before the scheduled time, will result in a cancellation fee equal to 50% of the total booking fee.
Any appointment, canceled 0 - 2 hours before, or after the scheduled time, will result in a cancellation fee equal to the total booking fee.
Any appointment, rescheduled 0 - 2 hours before, or after the scheduled time, will result in a rescheduling fee equal to 50% of the total booking fee.
Any appointment, delayed by more than 30 minutes, will be canceled or rescheduled. That will apply rescheduling fee equal to 50% of the total booking fee, or cancellation fee equal to the total booking fee.

When the we cannot access the property due to a mistake on the part of the client to adequately arrange for access, it results in a rescheduling fee equal to 50% of the total booking fee or a cancellation fee equal to the total booking fee.

Rescheduling due to inclement weather does not incur a rescheduling fee.
Cancellation due to inclement weather does incur a cancellation fee equal to 50% of the total booking fee.

Cancellation/Rescheduling fees must be paid for media to be delivered to the client. The client assumes all responsibility for delays, cancellations, or rescheduling.

After the media are delivered to the client, any kind of refund is not possible.

Ace East LLC 2024